Frequently Asked Questions

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Collapse Remote DETEXI ClientRemote DETEXI Client
1. I keep getting the 'Socket Error: connection is forcefully rejected' message when I try and login.
2. I keep getting the 'Either the Server is down, or the Server Address is not Configured Correctly' message when I try and log in.
3. Why is the Central Server Address drop-box in the Authentication Server Setup section of my Client Settings empty?
4. How do I know what to define in my Servers Settings?
5. When I'm configuring my Server Settings, do I need to put anything in the Central Server Proxy fields?
6. Do I need to click Save Globally or any other button to save my changes before exiting the Settings page?
7. Why are some of my cameras smaller than others in the Multiscreen?
8. Why do the cameras in my Multiscreen freeze when I use the Enlarge or GOTO option to open the controls for a camera?
9. Why do I get the 'Reduce MAX FPS on multicamera screen' message when I close the Multiscreen?
10. How can I change the order in which my cameras are displayed on the Multiscreen?
11. I can log into my server, but all of my cameras show a broken connection.
12. I keep getting the 'Unrecognized User' message when I try and log in.
13. When I try to do anything in my Multiscreen, including close it, it does not respond – but my cameras are still updating.
Collapse DETEXI NVR Server & ConfigurationDETEXI NVR Server & Configuration
1. Does the NVR support runtime configuration?
2. My Archive Path and Settings on the General Settings Tab of the NVR Setup application are grayed out, why can’t I change them?
3. The Port to Listen setting on the General Settings Tab of the NVR Setup application is grayed out, why can’t I change it?
4. When configuring my camera definitions, what Type should I choose for my Axis cameras or video servers?
5. I am configuring an Axis network camera in my NVR, but when I click the Determine Camera Driver button, it tells me 'Camera's driver could not be determined'.
6. I can connect to my camera with a Web Browser, so I know the IP Address is correct, but I cannot see the video in the DETEXI software.
7. I can see the video of my camera in the Recording Tab of the NVR Setup application, but I get a Broken Connection when I try to view the camera in the Client software.
8. Which Names and Passwords fields on the Security & Alarm Tab do I need to fill in when I’m configuring camera definitions?
9. Recording has been turned on in the NVR for several days, but I can’t see any recordings from before yesterday.
10. I have created a Recording Schedule for my camera, how can I tell if it’s recording?
11. When I search my archives, I do not have video for as many days as I have told the NVR to save data for, even though I have been recording for longer.
12. What do the colors (blue, red) mean on the list of Servers on the Monitor Page of the NVR Setup application?
13. What are the Checkboxes next to the Servers listed on the Monitor Page of the NVR Setup application for?
14. How do I configure the NVR Services to start automatically with Windows?
15. Do I need to have all of the NVR Services listed on the Monitor Page of the NVR Setup application running?
DETEXI NVR Server & Configuration
15.
Do I need to have all of the NVR Services listed on the Monitor Page of the NVR Setup application running?
No. For maximum performance, only the services necessary to provide the functionality desired in the NVR should be configured to run.
  • Monitor — Required to run, this is one of the fundamental services of the NVR, and is responsible for starting, stopping, and monitoring all services in the NVR.
  • Server — Responsible for remote authentication and permissions, this service should always be running.
  • Recorder — Responsible for all recording and motion detection functionality, this service should always be running if any type of recording is desired.
  • FTP — Responsible for FTP communications between the NVR and Cameras, this service is only necessary if using FTP Push or FTP IP Notification features.
  • Check Drive — Responsible for connection to and maintaining the archives, this service must be running when the Recorder is running.
  • Check Alive — Responsible for monitoring the heath of cameras, this service is only necessary when alarming (executing Tasks) when connection to a camera is lost.
  • Check Alarm — Responsible for monitoring the status of camera inputs, this service is only necessary when alarming (executing Tasks) when a status change is seen on the input of a camera.
  • Tour – Responsible for driving guard tours on cameras, this service is only necessary when tours are configured and used on cameras.
  • Get Shots — Responsible for taking Alarm Snapshots during the execution of Recording Tasks, this service is only necessary if the Take Alarm Shot option is checked in Recording Task configurations.
  • Mapper — Responsible for IP Translation between two NIC (Network Interface Connection) cards in the computer, this service is only necessary if the NVR Server machine communicates on two networks, with cameras and/or clients existing on both networks. Port Mapping configuration is required for such an application.
  • Port Listener — Responsible for alarm communication with Legacy COM-Port alarm devices such as DigiOp, this service is only necessary when communicating with such devices.
  • Alarm, Remote, and Socket Servers — Responsible for low level TCP/IP and alarm and event functionality in the NVR, these services should always be running.