FAQ

Frequently Asked Questions

Collapse Remote DETEXI Client

Remote DETEXI Client

1. I keep getting the 'Socket Error: connection is forcefully rejected' message when I try and login.

2. I keep getting the 'Either the Server is down, or the Server Address is not Configured Correctly' message when I try and log in.

3. Why is the Central Server Address drop-box in the Authentication Server Setup section of my Client Settings empty?

4. How do I know what to define in my Servers Settings?

5. When I'm configuring my Server Settings, do I need to put anything in the Central Server Proxy fields?

6. Do I need to click Save Globally or any other button to save my changes before exiting the Settings page?

7. Why are some of my cameras smaller than others in the Multiscreen?

8. Why do the cameras in my Multiscreen freeze when I use the Enlarge or GOTO option to open the controls for a camera?

9. Why do I get the 'Reduce MAX FPS on multicamera screen' message when I close the Multiscreen?

10. How can I change the order in which my cameras are displayed on the Multiscreen?

11. I can log into my server, but all of my cameras show a broken connection.

12. I keep getting the 'Unrecognized User' message when I try and log in.

13. When I try to do anything in my Multiscreen, including close it, it does not respond – but my cameras are still updating.

Collapse DETEXI NVR Server & Configuration

DETEXI NVR Server & Configuration

1. Does the NVR support runtime configuration?

2. My Archive Path and Settings on the General Settings Tab of the NVR Setup application are grayed out, why can’t I change them?

3. The Port to Listen setting on the General Settings Tab of the NVR Setup application is grayed out, why can’t I change it?

4. When configuring my camera definitions, what Type should I choose for my Axis cameras or video servers?

5. I am configuring an Axis network camera in my NVR, but when I click the Determine Camera Driver button, it tells me 'Camera's driver could not be determined'.

6. I can connect to my camera with a Web Browser, so I know the IP Address is correct, but I cannot see the video in the DETEXI software.

7. I can see the video of my camera in the Recording Tab of the NVR Setup application, but I get a Broken Connection when I try to view the camera in the Client software.

8. Which Names and Passwords fields on the Security & Alarm Tab do I need to fill in when I’m configuring camera definitions?

9. Recording has been turned on in the NVR for several days, but I can’t see any recordings from before yesterday.

10. I have created a Recording Schedule for my camera, how can I tell if it’s recording?

11. When I search my archives, I do not have video for as many days as I have told the NVR to save data for, even though I have been recording for longer.

12. What do the colors (blue, red) mean on the list of Servers on the Monitor Page of the NVR Setup application?

13. What are the Checkboxes next to the Servers listed on the Monitor Page of the NVR Setup application for?

14. How do I configure the NVR Services to start automatically with Windows?

15. Do I need to have all of the NVR Services listed on the Monitor Page of the NVR Setup application running?

DETEXI NVR Server & Configuration

4.

When configuring my camera definitions, what Type should I choose for my Axis cameras or video servers?

In DETEXI NVR versions prior to 5.4.2, driver type configuration for camera definitions may not be obvious. Configuration for Axis network cameras is specifically a challenge due to the many different types to choose from. Use the following guidelines to choose the correct Axis type:

Fixed Axis network cameras including models 206, 207(W/MW), 209FD-R, 210(A), 211(A/W/M), 212, 216FD(V/M), 221, 223M, and 225FD should use the Axis 2120 2.12 or higher type.
PTZ Axis network cameras including models 213, 214, 215, 231D+, 232D+ and 233 should use the Axis 2130 2.12 or higher type.
Single Channel Axis Video Servers including models 2401(+), 241S(A), 243SA, and 247S should use the Axis 2401 2.12 or higher type.
4-Channel Axis Video Servers including models 240Q, 241Q(A), and 243Q should use the Axis 241Q 2.12 or higher type.
The 2400(+) Axis Video Servers (discontinued by Axis) should use the Axis 2.12 or higher type.
The rest of the Axis types are meant for other Legacy Axis network cameras and video servers.

In Version 5.4.2 of the DETEXI NVR software, the list of camera types and drivers has been updated for easier configuration. In the case of Axis network cameras and video servers, users should allow the NVR to choose the appropriate driver with the Determine Camera Driver button. Not only does this ensure that the correct driver is used, but the camera is queried to determine the exact camera type and firmware. This allows for more camera-specific configuration information such as supported resolutions, and more efficient communications with the camera, resulting in better performance.