FAQ

Frequently Asked Questions

Collapse Remote DETEXI Client

Remote DETEXI Client

1. I keep getting the 'Socket Error: connection is forcefully rejected' message when I try and login.

2. I keep getting the 'Either the Server is down, or the Server Address is not Configured Correctly' message when I try and log in.

3. Why is the Central Server Address drop-box in the Authentication Server Setup section of my Client Settings empty?

4. How do I know what to define in my Servers Settings?

5. When I'm configuring my Server Settings, do I need to put anything in the Central Server Proxy fields?

6. Do I need to click Save Globally or any other button to save my changes before exiting the Settings page?

7. Why are some of my cameras smaller than others in the Multiscreen?

8. Why do the cameras in my Multiscreen freeze when I use the Enlarge or GOTO option to open the controls for a camera?

9. Why do I get the 'Reduce MAX FPS on multicamera screen' message when I close the Multiscreen?

10. How can I change the order in which my cameras are displayed on the Multiscreen?

11. I can log into my server, but all of my cameras show a broken connection.

12. I keep getting the 'Unrecognized User' message when I try and log in.

13. When I try to do anything in my Multiscreen, including close it, it does not respond – but my cameras are still updating.

Collapse DETEXI NVR Server & Configuration

DETEXI NVR Server & Configuration

1. Does the NVR support runtime configuration?

2. My Archive Path and Settings on the General Settings Tab of the NVR Setup application are grayed out, why can’t I change them?

3. The Port to Listen setting on the General Settings Tab of the NVR Setup application is grayed out, why can’t I change it?

4. When configuring my camera definitions, what Type should I choose for my Axis cameras or video servers?

5. I am configuring an Axis network camera in my NVR, but when I click the Determine Camera Driver button, it tells me 'Camera's driver could not be determined'.

6. I can connect to my camera with a Web Browser, so I know the IP Address is correct, but I cannot see the video in the DETEXI software.

7. I can see the video of my camera in the Recording Tab of the NVR Setup application, but I get a Broken Connection when I try to view the camera in the Client software.

8. Which Names and Passwords fields on the Security & Alarm Tab do I need to fill in when I’m configuring camera definitions?

9. Recording has been turned on in the NVR for several days, but I can’t see any recordings from before yesterday.

10. I have created a Recording Schedule for my camera, how can I tell if it’s recording?

11. When I search my archives, I do not have video for as many days as I have told the NVR to save data for, even though I have been recording for longer.

12. What do the colors (blue, red) mean on the list of Servers on the Monitor Page of the NVR Setup application?

13. What are the Checkboxes next to the Servers listed on the Monitor Page of the NVR Setup application for?

14. How do I configure the NVR Services to start automatically with Windows?

15. Do I need to have all of the NVR Services listed on the Monitor Page of the NVR Setup application running?

Remote DETEXI Client

11.

I can log into my server, but all of my cameras show a broken connection.

If you can successfully connect (log in) to the NVR Server, but the cameras don’t show video, it is likely a networking issue. Check the following:

Make sure you have the Use Local Connection Only setting configured properly in the Server Settings of the Client Settings, based on the network structure between the Client machine and the cameras.
Make sure that you can Ping the IP Addresses of the cameras, to be sure you have an unblocked communication path between this machine and the cameras.
Make sure there are no hardware or software firewalls on or between the server and cameras, or add the IP Addresses and HTTP Ports (if applicable) of the cameras to the firewall’s exceptions list. Windows XP and all Windows Server editions include a software firewall which is often enabled by default.
Make sure you can see the cameras from your NVR Server machine, using the Local and Remote Clients located on that machine.