SUPPORT

OVERVIEW

  • FAQ

    Frequently Asked Questions —

    Answers to common questions on the following subjects:

    - DETEXI NVR Server & Configuration
    - DETEXI Client
    - EAGLE EYE SCADA Link for DETEXI
    - Bird’s Eye View
    - AXIS Cameras

  • RELEASE INFO

    Release info —

    Feature highlights on the current release versions of the Volpe Industries Industrial Software Suite of applications:

    - DETEXI NVR and Client
    - EAGLE EYE SCADA Link for DETEXI
    - Bird’s Eye View Network Analysis

    Release Notes and information on all supported versions of the our software is also available.

  • NVR PLANNING

    NVR planning —

    DETEXI NVR System Planning

    - NVR Server Hardware Recommendations
    - NVR Client Hardware Recommendations
    - Storage Need Calculations
    - Bandwidth Need Calculations


  • APP NOTES *

    Application Notes —

    1 - 3 page documents containing configuration information to help you achieve certain tasks within the DETEXI NVR system, EAGLE EYE SCADA Link, or Bird’s Eye View software.

  •   TRAINING *

    Training —

    Material for self-training as well as manuals used in our Training Classes, for DETEXI, EAGLE EYE SCADA Link, and Bird’s Eye View software:

    - Quick Start Manuals
    - Training Manuals with Labs
    - Tutorial Videos

  • TIPS/TRICKS *

    Tips/Tricks —

    In each edition of the Volpe Industries e-newsletter, a tip or trick is provided to help users use our software more efficiently, and to its maximum potential. All Tips & Tricks ever published are kept here for review and reference.


  • DOWNLOADS *

    Downloads —

    Software updates available for download.

    - Quick fixes: Individual file updates to be applied to the system
    - Service Packs: Minor version update install

  • INQUIRY

    Inquiry —

    Please fill out the Contact Technical Support Form so that we can assist you the best we can. We look forward to fulfilling your needs and answering your questions.

  • MANUALS

    Reference Manuals —

    EAGLE EYE/DETEXI software Reference Manuals (PDF).

    - DETEXI NVR
    - DETEXI Client
    - DETEXI PDA Client
    - DETEXI Archive Viewer
    - EAGLE EYE SCADA Link


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All EAGLE EYE/DETEXI software products come standard with maintenance coverage for 30 days only. After 30 days, the Annual Maintenance plan should be purchased which includes technical telephone support (8:00 am - 5:00 pm EST) and software upgrades as needed for a period of one year, as well as access to areas of this site requiring a login.
Don't have Annual Maintenance? Learn more about it here.